Effective Date: October 2, 2026
Last Updated: November 8, 2026
1. Introduction
Welcome to SmileTaxiService.com ("we," "our," or "us"). By accessing or booking any service on SmileTaxiService.com ("Site"), you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, please refrain from using the Site or its services.
2. Services Provided
Smile Taxi Service arranges bookings between you and independent, licensed taxi drivers and transport operators across Thailand; the trip itself is provided by the driver or operator (see section 8). We offer:
- Bookings of private airport and intercity taxi trips across Thailand
- Bookings of custom tours and travel arrangements
- Multilingual customer support and booking assistance
3. Customer Responsibilities
By booking through SmileTaxiService.com, customers agree to:
- Provide accurate information for reservation, including email, name, contact, and travel details
- Read and accept the cancellation and change policy (section 5) before booking
- Notify us in advance of any changes to arrival or pickup times
4. Payment Terms
- Fares are fixed per vehicle. You pay the driver in cash (THB) at the end of the trip; no payment or deposit is taken when you book
- If you can only pay by card, contact us on WhatsApp and we will send you a PayPal payment link; a 5% fee is added
- Cancellation and change fees (section 5) are charged by a PayPal payment request sent to your email address
5. Cancellations, Changes and No-shows
These rules apply to every booking, including bookings you pay to the driver in cash. The time is counted from your scheduled pickup time (Thailand time) to the moment your cancellation or change reaches us by WhatsApp or email.
- 24 hours or more before pickup: free of charge
- Less than 24 hours and at least 12 hours before pickup: 25% of the booking price
- Less than 12 hours and at least 2 hours before pickup: 35% of the booking price
- Less than 2 hours before pickup: 50% of the booking price
- No-show, or a cancellation or change after the pickup time: 100% of the booking price
A change means a new date, pickup time or route. Updating your hotel or address in the same area, your flight number, or the number of passengers or bags is free of charge. A flight delay is not a change: our waiting policy applies (section 6).
Why these fees: for a long-distance trip, your driver keeps the whole day for your booking and turns down other work to prepare for it. A cancellation close to the pickup time leaves the driver unable to take another job that day.
We do not ask for a deposit when you pay the driver — a convenience we offer visitors to Thailand on trust. For the sake of our drivers, who work hard every day, the fees for late cancellations and changes are charged by a PayPal payment request. If you paid in advance through a PayPal link, the fee is deducted from your refund.
These rules apply from October 2, 2026. For bookings made before October 2, 2026, they apply to pickups from October 4, 2026.
6. Airport & Waiting Policy
- If your flight is delayed, no additional charges will apply for the delay itself
- However, if pickup is delayed more than 1 hour after flight arrival, additional waiting fees may apply
- For non-airport locations, waiting time exceeding 30 minutes may incur an extra charge
7. Lost Property
- Please check that you have all your belongings before you leave the vehicle. Checking your belongings when you get out is your responsibility.
- If you later tell us that you left something in the vehicle, we will ask the driver to check the seats and the trunk and let you know the result.
- If an item you left in the vehicle is found and the driver is to return it to you, the round-trip fare between the driver’s location and yours applies. The item is returned once this fare has been paid.
- A taxi carries many passengers: once a trip ends, other passengers may ride in the same vehicle, so it is often difficult to know whether someone took a missing item, or who.
- In most past cases, the customer asked us without knowing whether the item had been left in the taxi or lost at the hotel or elsewhere on the way.
- The drivers who work with us are well paid and clearly trained on this matter, so problems of this kind are very unlikely. A driver who deliberately steals will no longer receive the work they depend on for a living.
- If a very valuable item is lost and there is evidence or a witness proving that someone stole it deliberately, we can work with the local police station in Thailand where the incident took place to resolve the matter.
- Any legal dispute will be settled by the courts of Thailand.
8. Our Role, Accidents and Damage
- Smile Taxi Service arranges bookings between you and independent, licensed taxi drivers and transport operators. The trip itself is provided by the driver or operator, who is responsible for the vehicle, its licences and its insurance. We do not own or operate the vehicles and do not hold insurance for passengers.
- Every vehicle in Thailand must carry compulsory motor insurance (Por Ror Bor), which covers injury to passengers up to the limits set by law. We do not pay compensation for accidents during the trip: claims for injury, loss or damage are made against the driver, the vehicle owner and their insurers. We strongly recommend that you have travel insurance.
- Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under Thai law.
- You are responsible for any damage you cause during the trip to the vehicle or to other people’s property — for example, hitting another car with the door, or soiling the vehicle with food, drink or vomit. You will pay the reasonable cost of the repair or cleaning, which will be shown to you with photos or a receipt; we may collect it on the driver’s behalf.
9. Privacy & Data Protection
- We collect only necessary customer data (email, name, phone number, travel details) for booking and service delivery
- This information is shared only where needed to provide your booking — for example with PayPal when we send a payment request — and is never used for marketing (see our Privacy Policy)
- All data is managed securely under the responsibility of our data protection officer
10. Limitation of Liability
- All services are provided "as is"
- We are not liable for any delays, losses, or disruptions caused by events beyond our control
- Customers are responsible for ensuring that travel plans and pickup details are accurate
11. Legal Compliance
- All services must be used in accordance with local laws and regulations in Thailand
- Misuse or fraudulent use of our booking platform may lead to legal consequences
12. Termination
- We reserve the right to cancel any reservation or deny service for violations of these Terms
- Either party may cancel or refuse future service if there is breach of agreement or abusive behavior
13. Changes to Terms
- These Terms may be updated periodically. Major changes will be announced on the website
- Continued use of our services after updates implies acceptance of the revised Terms
14. Contact Information
If you have questions about these Terms and Conditions, please contact us:
Email: 
Phone: +66-65-721-0217
WhatsApp: +66 96 962 9323
Data Protection Officer: Suphansa R.